Frequently Asked Questions

At Henson & Henson, every case receives focused attention and a strategy tailored to the client’s unique circumstances. Our team takes the time to understand what matters most to you and works diligently to protect your interests at every stage.

During your free initial consultation, our attorneys review the facts of your accident, evaluate liability, analyze available medical documentation, and discuss potential legal options. There is no pressure to move forward, and we’ll explain any potential fees or costs before you make a decision.

No. While you are always welcome in our offices, we provide full digital onboarding via secure electronic signatures, video conferences, and telephone calls so you can start your case from the comfort of your home.

Once we mutually agree to move forward, you will sign a standard contingency retainer agreement. We then immediately issue letters of representation to the insurance companies and begin collecting accident reports and records.

Timelines vary based on medical recovery and insurer cooperation. Straightforward cases where medical treatment finishes promptly may resolve in 4 to 9 months, while complex litigated cases requiring trial preparation may take 12 to 24 months.

Claim value incorporates economic damages (medical bills, future treatment costs, lost wages, diminished earning potential) and non-economic damages (pain, emotional suffering, loss of enjoyment of life, physical impairment).

We believe in clear, consistent communication throughout your case. You will have access to your legal team by phone and email, along with scheduled case check-ins. We’ll keep you informed of important developments, including settlement offers and major milestones, as your case progresses.

Many personal injury cases are resolved through settlement rather than trial. However, if a fair resolution cannot be reached, our attorneys are prepared to pursue litigation and advocate for your interests in court when appropriate.

Follow your healthcare provider’s recommendations, attend your medical and therapy appointments, and keep copies of your medical bills and out-of-pocket expenses. Avoid posting details about your accident, injuries, or claim on social media, as these posts could potentially be used in connection with your case.

Once the settlement is finalized and the funds are received, we will address any outstanding medical liens and case expenses, deduct the agreed-upon attorney fees and applicable costs, and provide you with the remaining settlement proceeds.

No. We typically work on a contingency fee basis, meaning there is no upfront attorney fee. Our fee is based on an agreed-upon percentage of the recovery, as outlined in your representation agreement.

If we do not recover financial compensation for your case, you will not owe attorney fees. Any responsibility for case-related expenses will depend on the terms of your representation agreement.

Depending on the terms of your representation agreement, Henson & Henson may advance certain case-related expenses, such as expert fees, filing fees, and deposition costs. These expenses are generally addressed from the recovery at the conclusion of the case.

No. We are dedicated to complete billing transparency. All fee percentages and expense recovery terms are written in plain language within your initial agreement.

We investigate liability, obtain available traffic camera footage and police records, handle communications with insurers, coordinate vehicle appraisals, and help assess the damages associated with your claim, including medical expenses, physical therapy, and pain and suffering.

Property owners generally have a duty to exercise reasonable care to maintain their premises and address dangerous conditions. If you were injured by a hazard such as a spill, defective flooring, or ice, your potential claim may depend on whether the property owner knew or should have known about the condition and failed to take reasonable steps to address it.

Yes. If you were injured on the job, our attorneys can help you pursue available workers’ compensation benefits, including medical treatment and wage replacement, and evaluate whether you may have a third-party claim against a negligent contractor or equipment manufacturer.

Medical malpractice cases generally require establishing that a healthcare provider failed to meet the applicable standard of care. We review medical records and consult qualified medical experts to evaluate the care provided and determine whether there may be grounds for a claim.

In addition to personal injury and vehicle collisions, we handle wrongful death, premises liability, nursing home negligence, commercial truck accidents, and insurance bad faith disputes.

Our intake team is available 24/7. In most cases, we can connect you with an attorney within minutes or schedule an immediate case review at a time convenient for you.

If available, have your accident police report number, photos or video of the scene/injuries, health and auto insurance cards, and names of any treating healthcare facilities.

Yes. Information you share during an initial consultation is generally kept confidential even if you decide not to hire us. Our attorneys have a duty to protect information shared by prospective clients under North Carolina’s Rules of Professional Conduct.